UPDATE: Coronavirus Statement from Exley's Travel
This update is for all our customers who are booked on any day excursion or have coach hire booked with us.
The health and well-being of our customers and staff is our top priority. This is our current response to Covid-19 which we will continually update.
It is essential, we believe, to follow advice from the Government and Public Health England.
Further to the UK Government’s latest advice we have POSTPONED all day trips and holidays booked to depart until 31st July 2020. If you were booked onto a trip that is affected by this, we will contact you direct for your new departure date.
Our private hire services are currently continuing as normal; and we will continue to monitor our ability to deliver holidays and day trips as the situation changes daily. We have also announced that all August Day Excursions that are currently booked for August 2020 will be postponed to August 20201 to make way for us to allocate our postponed excursions in August.
In this uncertain time, I however, wanted to reassure you with regards to the safety of your booking with Exley’s whether this be a Day Excursion, Coach Hire, Group Travel or a Cruise Package. Last Friday we got the news that the UK’s largest coach tour operator, Shearings had gone into administration. Shearings were part of the Specialist Leisure Group and also owned hotels and two other coach holiday brands, National Holidays and Caledonian Travel. So, Friday was a very sad day for their customers and the thousands of staff who will have lost their jobs.
From our point of view, it’s a sad day for the coach industry too. Shearings were for many, many years, ‘the’ major national brand for coach holidays and it won’t be the same without them. And the fact that such well-known and long-established brands, with a loyal customer base have had to call in administrators is a stark indication of the pressure that the holiday industry is under as a result of the coronavirus pandemic.
We’re hoping that this sad event will help us to demonstrate to government that the coach and coach tourism industry, including coach operators, hotels, attractions, theatres and events and the thousands of staff that work in it, needs special support, both in the short and longer term in order to survive this and be able to meet the future needs of our customers, many of whom are in the ‘vulnerable’ category of the over 70’s. Our thoughts are very much with Sheerings staff and customers at this time.
With regards to Exley’s, you can be reassured that your booking and money is safe with us. Exley’s Travel and Cruises are very financially stable, we have reclaimed all our costs for future 2020-day trips and your money is safe. Exley’s is committed to protecting your money, therefore as a result, we are not paying any invoices or placing any further orders with our suppliers until we can guarantee your day excursion is 100% going ahead. I would like to thank every single one of our customers who have not asked for a refund and have instead intrusted us to fulfil there booking.
We have also now released our ‘Safe Operating Procedure’ for when we can operate our day trips once again after the lock-down period ends – you can view this on our website here.
We are watching the government website and the FCO website very carefully and intend to follow their advice in all circumstances. We will update this announcement as required.
Apart from the above comments ALL OUR NORMAL TERMS AND CONDITIONS APPLY.
Should you need further information on Coronavirus, please visit: http://www.gov.uk/coronavirus
Thank you for your support and cooperation.
Owner, Exley's Travel