UPDATE: Coronavirus Statement from Exley's Travel

24/02/2021

This update is for all our customers who are booked on any day excursion or have coach hire booked with us.

The health and well-being of our customers and staff is our top priority. This is our current response to Covid-19 which we will continually update.

It is essential, we believe, to follow advice from the Government and Public Health England.

Further to the UK Government’s latest advice we have POSTPONED all day trips and holidays. If you were booked onto a trip that is affected by this, we will contact you direct for your new departure date. Private hire bookings are also included in this pause of operations.

As Owner of Exley's Travel, I have decided that we will not be planning any further day excursions until the world has returned to a more stable state. Therefore even our excursions booked to depart from June 21st onwards is cancelled. We will review the situation and start to plan day excursions when we are certain that they will be going ahead.

With regards to Exley’s, you can be reassured that your booking and money is safe with us. Exley’s Travel and Cruises are very financially stable, we have reclaimed all our costs for future 2020-day trips and your money is safe. Exley’s is committed to protecting your money, therefore as a result, we are not paying any invoices or placing any further orders with our suppliers until we can guarantee your day excursion is 100% going ahead. I would like to thank every single one of our customers who have not asked for a refund and have instead intrusted us to fulfil there booking.

We have also now released our ‘Safe Operating Procedure’ for when we can operate our day trips once again after the lock-down period ends – you can view this on our website here.

We are watching the government website and the FCO website very carefully and intend to follow their advice in all circumstances.  We will update this announcement as required.

Apart from the above comments ALL OUR NORMAL TERMS AND CONDITIONS APPLY.

Should you need further information on Coronavirus, please visit: http://www.gov.uk/coronavirus

Thank you for your support and cooperation.

Thomas Exley

Owner, Exley's Travel

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COVID-19

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